Cancellations and Refund Policy

DESTINY DRIVEN BUSINESS SERVICES, LLC

Terms and Conditions — Payments, Cancellations, and Refunds

Effective Date: October 27, 2026

Destiny Driven Business Services, LLC (DDBS) uses Simply.Coach as a third-party platform to support client services and payment administration.

When clients purchase services, they may be directed to Simply.Coach or an integrated payment processor to complete their transactions.

Payment-related information may include the client's name, contact information, billing details, transaction amount, payment status, and transaction records.

Payment card information is handled through the applicable third-party payment system. DDBS does not intentionally collect or maintain complete payment card numbers or card security codes in its coaching records.

Clients are encouraged to review the applicable provider's privacy policy before submitting payment information.

Simply.Coach Privacy Policy: https://simply.coach/privacy-policy/

Terms and Conditions — Payments, Cancellations, and Refunds

DDBS accepts payments for career coaching, career development, and small business consulting services through Simply.Coach and its supported payment integrations.

Clients are responsible for reviewing service descriptions, prices, and payment requirements before completing a purchase.

Payment confirmation may be issued through Simply.Coach or the applicable payment provider.

Cancellations, rescheduling, missed appointments, and refund eligibility are governed by the DDBS service agreement and any cancellation or refund terms disclosed before purchase.

No-Refund Policy — All Sales Are Final

All payments made to Destiny Driven Business Services, LLC are final and nonrefundable, except where refunds are required by applicable law.

This policy applies to:

Career coaching sessions
Resume and cover letter services
Mock interview sessions
Career development and training programs
Small business coaching and consulting
One-week and two-week coaching packages
Virtual workshops and other paid services

Once payment has been submitted and accepted, clients are not entitled to a refund because of a change of mind, scheduling conflicts, voluntary cancellation, or failure to attend.

Clients are encouraged to review all service descriptions, pricing, and appointment requirements before making a payment.

Appointment Cancellation Policy

Clients are required to provide at least 24 hours' notice when requesting to cancel or reschedule an appointment.

Cancellation does not automatically qualify a client for a refund.

Clients who cancel may request to reschedule their session in accordance with this policy.

Rescheduling Policy

Clients may request to reschedule an appointment at least 24 hours before the scheduled session.

Rescheduling is subject to appointment availability.

Requests made with less than 24 hours' notice may be denied or reviewed individually.

No-Show Policy

A client is considered a no-show when they fail to attend a scheduled appointment without providing appropriate notice.

Clients arriving more than 15 minutes late without notification may also be considered a no-show.

Missed appointments are nonrefundable, except where otherwise required by law.

Coaching Packages

Clients purchasing one-week, two-week, or other multi-session coaching packages are responsible for scheduling and attending their sessions.

Unused sessions are nonrefundable, except where otherwise required by law.

Any package expiration dates or additional rescheduling restrictions will be disclosed before purchase.

DDBS-Initiated Cancellations

If DDBS must cancel a scheduled session, I will contact the client to arrange a mutually acceptable alternative appointment.

If DDBS cannot provide the purchased service, any refund or other remedy required by applicable law will be honored.

Technical Difficulties

If a virtual appointment is interrupted by technical difficulties, I will work with the client to determine whether the session can continue or should be rescheduled.

Technical issues will be evaluated individually.

Clients should contact cjackson@destinydrivenbusserv.com with questions about service charges, cancellations, or refunds.

Service Privacy Policy — Simply.Coach Client Management

DDBS uses Simply.Coach to support the administration and delivery of professional coaching and consulting services.

Depending on the features used, the platform may process client contact information, appointment details, service agreements, coaching goals, session notes, progress records, invoices, and payment status.

Client information entered into Simply.Coach will be limited to information reasonably necessary for the services being provided.

DDBS remains responsible for determining how client information is used for its coaching and consulting activities.

Clients may contact DDBS to request information about their coaching records or exercise applicable privacy rights.

DDBS does not request Social Security numbers, dates of birth, or residential addresses through its standard coaching forms and materials.